Eicher Trucks and Buses, a business unit of VE Commercial Vehicles has topped the ‘FADA Dealership Satisfaction Survey 2023’ for the third time in a row. The Dealership Satisfaction Survey Awards 2023 were announced at FADA’s 5th Auto Conclave recently held in New Delhi. Eicher Trucks and Buses puts great emphasis on providing best-in-class aftermarket experience by implementing a comprehensive digital transformation strategy and connecting the dealerships to the industry’s first Uptime Centre. The brand has additionally invested in enhancing the skillsets of its workforce, extending opportunities for dealership personnel to engage in apprentice roles, which has proved to be of immense help. Eicher has exponentially increased its dealership network strength with 290+ new dealerships being added in the last 24 months, the company said in a statement. Currently, Eicher has around 850+ dealerships including both 3S (Sales, Service, and Spares) and 2S (Service and Spares) dealerships spread across the country.
Commenting on the occasion of receiving the recognition, Vinod Aggarwal, MD and CEO, VECV, said, “We are honoured to be recognized by FADA membership by being rated number one in dealership satisfaction for the third year in a row. We recognize the key role that our dealer partners play in delivering industry-leading Uptime experience to Eicher Trucks and Buses customers. We thank our dealer partners for excellent collaboration and the trust that they place in us.”
Ramesh Rajagopalan, EVP- Customer Service, Retail Excellence and Network Development, VECV, added, “We are truly elated to receive the award third time in a row this year. We extend our heartfelt appreciation to our customers, dealers, and suppliers whose unwavering trust in our offerings fills us with immense pride. We are also grateful to FADA for acknowledging our dedication to our channel partners.”
To take the service experience to the next level, the brand has set up 308 Uptime Certified Workshops. These workshops deliver quality service, maintaining world-class standards in hygiene, team competence, facilities, processes, digitalization, and customer relationships along with 24×7 EOS support at the dealership. The brand strategically leveraged the connected ecosystem and launched, first of its kind, My Eicher App, a next-generation solution for efficient fleet management and aftermarket support. My Eicher app offers best-in-class service experience to customers by enabling three vital functions- Enhancing Fleet Management support, Superior Uptime Support, and value-added services. As a significant milestone, the My Eicher app has now gained more than 80,000 loyal customers since its launch in 2021, covering more than 200,000 Eicher trucks and buses.