Tata Motors has unveiled a state-of-the-art commercial vehicle spare parts warehouse in Guwahati, underscoring its commitment to enhancing customer experience in the North East. Spanning an impressive 1 lakh sqft, this fully digitalised facility is geared to stock spare parts for the entire commercial vehicle portfolio.
This latest addition is poised to revolutionise the spare parts management landscape, facilitating faster turnaround times and ensuring easier availability of spares at Tata Authorised Service Stations across the region. Partnering with Delhivery, Tata Motors aims to capitalise on cutting-edge warehousing and transportation solutions.
Notably, the facility is equipped with world-class infrastructure and safety measures, guaranteeing a superior customer value proposition through streamlined warehouse processes. Boasting advanced storage systems such as gravity spiral and vertical reciprocating conveyors, the warehouse is designed to cater to diverse needs efficiently.
Vikram Agarwal, Head of Spares and Non Vehicular Business, Tata Motors Commercial Vehicles, expressed his enthusiasm for the launch, stating, “The inauguration of the new warehouse in Guwahati is a testament to Tata Motors’ customer-centric approach and will further enhance the vehicle ownership experience by ensuring easy availability of spares.” He emphasised the significance of the new warehouse in enabling smarter inventory management and enhancing service quality in the region.